Eliminate the guesswork out your workforce efficiency by seeing where your employees spend the most time. By optimizing employee procedures and productivity you can improve general efficiency and gain instant ROI for your business by simply eliminating wasted company resources.
Worried about agents handling customers unprofessionally?
How would you like to visually record every action that a user makes while online, allowing for both instant administrative viewing and access to extensive histories of content? Imagine recalling activities at any point in time and see a video of the session, along with complete metadata alerts, keystrokes and more.
Select which applications and websites you consider productive, and get in-depth reports on how your users and departments spend their day. What you get is accurate data being collected and used for performance management to improve employee behavior and productivity. Having peace of mind that your workforce productivity is fully optimized and you’re getting maximum output from your organization.
Employee Behaviors That Could Compromise Productivity & Compliance